Tracking order

Thank you for shopping with ArratSwell. We understand that keeping track of your order is important, and we have designed a simple, transparent process to help you monitor every step of your purchase—from the moment it leaves our warehouse to the moment it arrives at your door. Below, you will find a detailed guide on how to track your order, what each status means, and how to use reliable third-party tracking tools for extra convenience.

How to Track Your Order

Once your order is confirmed and processed, we will send a confirmation email to the address you provided at checkout. This email will contain your Order Number and a Tracking Number (also called a carrier reference) once your items have been shipped. Please note that tracking information may take up to 24–48 hours to appear in the carrier’s system after you receive the shipping confirmation.

To check your order status at any time, simply follow these steps:

  1. Locate the shipping confirmation email from [email protected]. If you cannot find it, please check your spam or junk folder.
  2. Copy the Tracking Number provided in the email. It typically looks like a combination of letters and numbers (e.g., 1Z999AA10123456784).
  3. Visit the official website of our shipping carrier (the carrier name is also listed in the email), or use one of the third-party tracking tools mentioned below.
  4. Enter your tracking number in the designated field and click “Track.” You will then see the current location and estimated delivery date of your package.

Understanding Order Statuses

While your order is in transit, you may encounter the following status updates. Here is what each one means:

  • Order Placed: We have received your payment and are preparing your items for packing.
  • Processing: Your items are being quality-checked, folded, and packed into our eco-friendly packaging.
  • Shipped: Your package has left our facility and is now in the hands of the carrier. Your tracking number becomes active at this stage.
  • In Transit: Your package is moving through the carrier’s network. This may take several days depending on your location.
  • Out for Delivery: Your package is on the final stretch and will be delivered to your address today.
  • Delivered: Your package has been left at your specified shipping address. If you have not received it, please check with neighbors or your building’s reception area.

Recommended Third-Party Tracking Tools

If you prefer to track all your online purchases in one place, or if you want more detailed updates, we highly recommend using a third-party package tracking service. These tools are free, reliable, and support hundreds of carriers worldwide. Here are two excellent options:

1. 17TRACK

17TRACK is a global package tracking platform that supports over 1,700 carriers, including major couriers like DHL, FedEx, UPS, and USPS. It is easy to use and provides real-time updates in multiple languages.

How to use 17TRACK:

  1. Go to www.17track.net .
  2. Paste your tracking number into the search bar on the homepage.
  3. Click “Track” and you will see a detailed timeline of your package’s journey, including customs clearance (if applicable) and the estimated delivery date.

2. AfterShip

AfterShip is another trusted tracking tool used by millions of online shoppers. It automatically detects the carrier based on your tracking number, so you do not need to know which courier is handling your package.

How to use AfterShip:

  1. Visit www.aftership.com .
  2. Enter your tracking number in the input field on the homepage.
  3. Press “Track” to view the full tracking history, including any delivery exceptions or delays.

Both tools are free to use and do not require you to create an account. They are excellent resources for keeping an eye on your ArratSwell order, as well as any other packages you may be expecting from different retailers.

What to Do If Your Tracking Information Is Not Updating

Occasionally, tracking updates may lag for 24–48 hours, especially during peak shopping seasons or when your package is crossing international borders. If your tracking status has not changed for more than 3 business days, please do the following:

  • Wait an additional 24 hours, as carrier systems sometimes update slowly.
  • Double-check that you entered the tracking number correctly (no spaces or missing digits).
  • If the issue persists, reach out to us at [email protected] with your order number and tracking number. We will investigate the matter with the carrier on your behalf and provide you with a prompt update.

Delivery Timeframes

Standard delivery typically takes 5–10 business days for domestic orders and 10–20 business days for international orders, depending on your location and the shipping method selected at checkout. Please note that these are estimates, not guarantees, as customs processing or remote delivery areas may occasionally cause delays. You will always receive a more precise delivery window once your package is scanned by the carrier.

We hope this guide makes tracking your ArratSwell order a hassle-free experience. If you have any further questions, our customer support team is always happy to assist you via email at [email protected]. Thank you for choosing ArratSwell for your wardrobe essentials—we are honored to be part of your style journey.