Shipping policy

At ArratSwell, we are committed to delivering your selected shirts, pants & trousers, and skirts with clarity and reliability. Please review our logistics policy below to understand how your orders are processed and shipped.

Shipping Method

We currently offer a single, straightforward shipping option: Standard Shipping. This method applies to all orders, regardless of size or destination. Standard Shipping includes tracking for every parcel, ensuring you can monitor your delivery from our warehouse to your doorstep.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. Once your items are packed and handed to our carrier, you will receive a shipping confirmation email containing your tracking number and a link to follow your package’s journey.

Delivery Timeframe

Standard Shipping delivery typically takes 5–8 business days from the date of dispatch. Please note that delivery times may vary slightly depending on your geographic location, customs procedures, or unforeseen carrier delays. We appreciate your patience during such instances.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. Please note that ArratSwell does not offer free shipping at this time. The exact shipping cost will be clearly displayed before you complete your purchase, so there are no hidden charges.

Order Tracking

Once your order is dispatched, you can track its progress using the tracking number provided in your shipping confirmation email. If you do not receive this email within 3 business days of placing your order, please contact us at [email protected] and our team will assist you promptly.

Delivery Address

Please ensure that your shipping address is complete and accurate at the time of purchase. ArratSwell cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information. If you notice an error in your shipping details after placing an order, contact us immediately at [email protected] and we will do our best to correct it before dispatch.

Undeliverable Packages

In the event that a package is returned to us due to an invalid address, repeated failed delivery attempts, or refusal to accept the shipment, we will contact you to arrange re-delivery. Please note that additional shipping fees may apply for reshipment. If you do not wish to have the order reshipped, a refund for the product cost will be issued, but the original shipping fee will not be refunded.

Lost or Damaged Items

We take great care in packaging your items to prevent damage during transit. However, if your order arrives damaged or is lost in transit, please reach out to us at [email protected] within 7 days of the expected delivery date. Include your order number and a description of the issue, along with photos if applicable, and we will resolve the matter as quickly as possible.

International Shipping

ArratSwell currently ships to select international destinations. Please be aware that international orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authority. These charges are the responsibility of the recipient and are not included in the shipping cost paid at checkout. For specific information regarding customs policies in your region, we recommend contacting your local customs office.

Contact Us

If you have any questions or concerns regarding your shipment, our logistics policy, or your order status, please do not hesitate to email us at [email protected]. Our support team is available to assist you with all shipping-related inquiries.