Contact us

We’re here to help with any questions about your order, sizing, product details, or delivery. Our support team is available to assist you with clear, practical answers—no automated loops, just real people who know our catalog inside out.

How to Reach Us

The fastest way to get assistance is by email. We typically respond within 24 hours on business days (Monday–Friday, 9:00–18:00 GMT). For order-related inquiries, please include your order number (if available) to help us resolve your query quickly.

Email: [email protected]

What We Can Help With

• Order status and tracking updates
• Sizing guidance for shirts, pants & trousers, and skirts
• Product care and fabric information
• Returns, exchanges, and refund requests
• Payment and billing questions
• Feedback or suggestions about your shopping experience

Our Physical Address

If you need to send us documents or correspondence by post, you can reach us at:

ArratSwell Customer Care
12 Meridian Business Park
Unit 4, Ground Floor
London, E14 9XQ
United Kingdom

Please note that this address is for written correspondence only. We do not accept product returns directly at this location—for return instructions, please email us first and we’ll guide you through the process.

Response Times & Expectations

We aim to reply to every email within one business day. During peak seasons (e.g., holiday sales or new collection launches), response times may extend slightly—we appreciate your patience. If you haven’t received a reply within 48 hours, please check your spam folder and reach out again if needed.

For urgent issues, we recommend clearly marking the subject line as “URGENT” so we can prioritize your message.

We’re committed to making your experience with ArratSwell straightforward and enjoyable. Don’t hesitate to get in touch—we’re glad to help.