Faq
Ordering & Payment
How do I place an order?
Simply browse our collections of shirts, pants & trousers, and skirts. Select the items you wish to purchase, choose your size and quantity, then proceed to checkout. Follow the on-screen prompts to complete your order securely.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support PayPal and Apple Pay for your convenience. All transactions are encrypted and processed securely.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request as long as your order has not yet been processed for shipping.
Shipping & Delivery
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 5–7 business days, while express delivery takes 2–3 business days. Shipping times may vary depending on your location and customs processing.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your destination. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the recipient.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website. If you have any issues, feel free to reach out to us at [email protected].
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return unworn, unwashed items with original tags attached within 30 days of delivery. To initiate a return, please contact us at [email protected] with your order number and reason for return.
How do I exchange an item for a different size or color?
To exchange an item, please contact us at [email protected] within 30 days of delivery. We will guide you through the process and ensure your replacement is sent as quickly as possible. Please note that exchanges are subject to product availability.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. You will receive an email confirmation once the refund has been processed.
Product & Sizing
How do I find my correct size?
Each product page includes a detailed size chart with measurements for chest, waist, hips, and length. We recommend comparing these measurements to a similar garment you already own. If you are between sizes, we suggest sizing up for a more comfortable fit.
Are your products true to size?
Our products are designed to fit true to size based on standard industry measurements. However, individual fit may vary depending on the fabric and style. Please refer to the size chart on each product page for the most accurate guidance.
How should I care for my garments?
To ensure the longevity of your clothing, please follow the care instructions on the garment's label. In general, we recommend machine washing in cold water and hanging to dry. Avoid using bleach or high heat, as this may damage the fabric.
Customer Support
How can I contact customer service?
For any questions, concerns, or assistance, please email us at [email protected]. Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (EST), and we aim to respond to all inquiries within 24 hours.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased directly from our website. Gift cards are delivered via email and can be redeemed at checkout. If you have any questions about gift cards, please contact us at [email protected].
Is my personal information secure?
Absolutely. We take your privacy and security seriously. All personal and payment information is encrypted using industry-standard SSL technology. We never share your data with third parties, and you can review our full privacy policy on our website.