Refund policy

At ArratSwell, we are committed to ensuring your shopping experience is both enjoyable and worry-free. Please read our refund policy carefully to understand your options and obligations when requesting a return or refund.

Eligibility for Returns

You may request a refund or exchange for items purchased from ArratSwell (Shirts, Pants & Trousers, and Skirts) within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The item is unworn, unwashed, and unaltered.
  • All original tags, labels, and packaging are intact and attached.
  • The item is free from any signs of use, odor, or damage caused by the customer.
  • Footwear (if applicable) must be returned in the original shoebox, placed inside a protective outer box.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

  • Items marked as "Final Sale" or "Non-Returnable" on the product page.
  • Gift cards or store credit.
  • Underwear, socks, and other intimate apparel (unless defective or damaged).
  • Items returned after the 30-day window.

How to Initiate a Return

To begin the return process, please email our support team at [email protected] with the following information:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return (optional but appreciated).
  • Clear photos of the item if the return is due to a defect or damage.

Our team will respond within 1-2 business days with a return authorization and detailed instructions. Please do not send any item back without prior authorization from our support team.

Return Shipping

You are responsible for the cost of return shipping unless the item arrived defective, damaged, or incorrect. In such cases, ArratSwell will provide a prepaid return label or reimburse reasonable shipping costs upon approval.

We recommend using a trackable shipping method for returns, as we cannot be held responsible for lost or undelivered packages. The return address will be provided in your return authorization email.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-7 business days. Please note that your bank or credit card issuer may take additional time to post the credit to your account.

If a refund is rejected due to non-compliance with our policy (e.g., item is worn or damaged), the item will be returned to you at your own cost, or you may request to have it donated to a charity of our choice.

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the same return process and indicate your preference in your email. Exchanges are subject to product availability. If the requested item is unavailable, a full refund will be issued instead.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please first check your bank account again. Then contact your credit card company or bank, as there may be a processing delay. If the issue persists, reach out to us at [email protected] and we will assist you promptly.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos. We will arrange for a replacement or a full refund, including any applicable shipping costs, at no charge to you.

Contact Us

If you have any questions regarding our refund policy or need assistance with a return, please email our support team at [email protected]. We are here to help and will respond to all inquiries within 1-2 business days.